At Capture One Complete, we are keen to offer our customers as much technical help as is possible with getting the best from their RAW images using Capture One.

We have assembled a series of training videos that you can access here.

There are also a huge number of technical articles available here.

Below you will also find answers to the most commonly asked questions regarding installation and license management along with a few of the more popular features in the software.

The very best place to find technical support is by accessing Phase One's own expert support team. This can be done by raising a Support Case at http://www.phaseone.com/en/SupportMain.aspx.

 


 

Capture One Mac: installation

Capture One for Windows: Installation

Capture One on multiple computers

How To Activate Capture One

Where is my Capture One Product Key?

How to deactivate Capture One 4, 5 , 6 , 7 and 8 directly in the application

How to deactivate Capture One using the Phase One website

Capture One 4, 5 and 6 image handling - Favorites and Album folders

Capture One to customize black and white output

Capture One Pro: How do I copy adjustments from one image to other(s)?

Contact Sheet feature in Capture One Pro 5 and 6

I have made all of my adjustments to my images, now what? How do I output my final images.

 


 

Capture One Mac: installation

Question

How do I install Capture One PRO or DB?

Answer

How to Install Capture One Software

Capture One software includes an easy-to-use installer that will install all the software you need to run the application on a Mac OS X computer.

To install the software follow the procedure below:

1. If you have not alreadydone so, download the application here (link to dmg).

2. Double click the disk image on the desktop.

3. Double click the Capture One Installer icon.

4. After reading the on-screen instructions, click Next to continue the installation.

5. Follow the on-screen instructions to complete the installation.

Note If you need to stop the installation at any point, simply click the Cancel button

Capture One for Windows: Installation

Question

How do I install Capture One PRO and other editions of the software?

Answer

How to Install Capture One Software

Capture One software includes an easy-to-use installer that will install all the software you need to run the application on a Windows based computer.

To install the software follow the procedure below:

1. If you have not alreadydone so, download the application here (link to zip).

2. Double click on SetupC1.exe.

3. After reading the on-screen instructions, click Next to continue the installation.

4. Follow the on-screen instructions to complete the installation.

Note If you need to stop the installation at any point, simply click the Cancel button

Capture One on multiple computers

Question

How many times can I activate Capture One? Can I now install it at home or on a laptop, or do I have to buy additional copies? Can I activate Capture One on my Mac and Win computers?

Answer

License Policy

The Capture One License Policy is as follows: 1 License = 1 User
Meaning that only one user can use the Capture One Product Key to activate Capture One.

In order to allow you to use Capture One on multiple machines, if required by your workflow (such as a desktop and portable computer), every user is eligible to activate the software on up to two machines, therefore: 1 License = 1 User = 2 Computers Activated

How To Activate Capture One

Question

I just purchased Capture One, what do I do now and how do I activate Capture One on my computer?

NOTE:

Capture One can be activated and used in 3 modes:

1. Capture One - Basic version for DSLR and digital back RAW file support

2. Capture One in DB mode - full version for digital backs only

3. Capture One in PRO mode - as Capture One DB but full version for DSLR support/tethering/lens tools etc...

For back owners it's free of charge to use Capture One in DB mode - no license needed – simply click the "Digital Back Only" option.

Answer

Your computer must be connected to the Internet to Activate the Software.

Once you have installed Capture One, you must activate the software.

When you launch Capture One for the first time, an Activation dialogue box is displayed.

Please select Activate.

You will then need to put your information into a new dialogue box:

Enter your 16 character Product Key you received with your purchase of Capture One. It will automatically determine whether your key is a PRO or non PRO key.

Then enter the email address and profile information that you want this key to be registered under. You can use your existing Phase One Profile or create a new one.

[Please note: If you are a studio, use a generic studio email address so that you will not lose your key.]

Hit Activate and you are ready to start using Capture One.

If you are trying to switch from your 30 day free trial to an activated version:

On a Mac : go to Capture One > License and Activate

On PC: go to Help > License Information and Activate

Where is my Capture One Product Key?

Question

I have lost my Capture One Product Key. How can I find that Key again?

Answer

If you have already used your key to activate your software.

Follow the steps below to find your Phase One Product Key online.

1. Go to Phase One Website

2. Click on LOGIN at the top of the page.

3. Enter your Phase One Profile information: E-mail and password. Choose Login.

4. Click on My Account at the top of the page

6. Click on License Management

7. Your Product Key will be listed in the License Code: drop-down menu.

How to deactivate Capture One 4, 5 and 6 directly in the application

It is now possible to deactivate a specific instance of Capture One 4, 5 and 6 directly from within the software, eliminating the need to contact Phase One support in order to free up activation credits or to install Capture One 4, 5 or 6 on a new or upgraded computer, or to switch between Capture One Modes (trial, DB, non PRO and PRO).

In case you no longer have access to the computer on which you wish to deactivate Capture One 4, 5 or 6 and/or in case this computer has been formatted or otherwise erased, you can still reset the key online by following the next set of instructions.

Answer

1. Open the License window.

On PC, select the "Help" menu followed by "License Information"
On Mac, select the "Capture One" menu followed by "License…"

2. In the License window, please click the button Deactivate.

3. In the next step you will need to confirm that you want to deactivate this computer by checking the box provided in the window. Once checked, the deactivate button will be enabled and become clickable. Clicking on this button will deactivate this computer and therefore free up one activation credit that can be used for activation of the software on a different computer.

How to deactivate Capture One using the Phase One website

There is a new, do-it-yourself way to release activations with Capture One so that you can move activations to different computers without any action from Phase One Technical Support, and it's simple. You can also use this procedure to deactivate computers that have been formatted or are otherwise inaccessible.

If you are trying to deactivate a computer that is currently activated and has Capture One installed you can do so directly from within the application.

Answer

1. Login to your Phase One Profile at www.phaseone.com.

2. Select License Management from your My Account Section

3. Choose Key. Please note that deactivation affects all installations with the license code!

Choose Deactivate. The Activations will read 2 and you will be able to activate Capture One on a new machine. This will remove the activation from all currently activated machines.

For example If you had Capture One Pro 5 or 6 activated on two machines and are replacing only one of them, you will have to activate the new computer as well as the other computer where Capture One Pro 5 or 6 was already in use and activated, since this process removes all Capture One activations.

Capture One 4, 5 and 6 image handling - Favorites and Album folders

Capture One 4, 5 and 6 simplifies the handling of large numbers of files spread over many folders or even drives using the Favorites and Albums.

Answer

Both can be found in the Library Tool.

Favorites
Favorites are basically "bookmarks" of a folder that allows you to jump between image collections with ease and keep all your favorite folders organized.

You can create Favorite folders in two ways.

1. select a folder in the Library Tab window and drag it to the Favorites bar, which will make this folder a new Favorite.

2. An alternative approach is to right-click on the selected folder (control-click on Mac) and select "Add to Favorites".

To remove a Favorite folder either right-click it and select "Remove from Favorites" or simply delete it by pressing the Delete key. Please note that deleting a Favorite folder does not delete the actual folder - only the setting of such a folder as a Favorite is being deleted.

Albums
Albums are virtual collections of images that make it possible to gather images from various folders in a single place without copying them to a different location.

You can create Albums either by dragging an image on the Album bar or by right-clicking this section and selecting "New Album", or simply click the New Album button at the base on the Library Tool (Pro 5 and 6).

You can then proceed with adding images to this Album regardless of their present location by dragging the image thumbnail on the Album itself. The images will not be copied as the Album has no specific location, but is only a collection of "shortcuts" to images.

In order to delete an Album you can either press the Delete key or right-click the Album and select "Delete Album". Please note that Deleting an album will not delete any actual images as it is only a collection of shortcuts to those images.

Capture One to customize black and white output

Question

How can I use Capture One to simulate Red, Green and Yellow filters?

Answer

We shoot RAW because we want to use all the information available to us in the image file to create the highest fidelity color images possible. Having up to 16 bits of color available per color channel offers you the possibility to create stunning color images and special color effects.

100% Desaturation
Capture One has the capability to produce fine quality black and white images. Since version 3.7, Capture One's Saturation Slider allows you to select 100% de-saturation for quickly producing black and white files in RGB format.

Grayscale Profile
These profiles are available at the processing stage, but are true Grayscale. Simply select a Gray Output profile from the list of ICC Profiles found in the Basic tab in the Process Recipe in the Output Tool.

RGB B&W profiles:
Greater flexibility in black and white output is possible by selecting an RGB Phase One Effects profile for output on Mac or Windows (Capture One Pro version only). These profiles are found in the Base Characteristics Tool in the Quicktool tab in the ICC Profile drop-down list under "Effects".

Mimic B, Y & G filters by sliding levels
It is easy to simulate several filters that are commonly used in black and white photography, Red, Yellow and Green. Red filters are commonly used to dramatically darken blue skies especially one with beautiful cloud formations. Yellow filters are also used to darken skies and lighten foliage, while green filters are sometimes used in portraiture, especially where higher contrast is desired to create a rugged look with fair skinned men.

Open the desired image in Capture One. Using the Exposure tab in Windows or Mac, access the Levels Tool.

Manipulate the level sliders in the individual color channels to lower the input values of the colors you want to affect.

Simulate Yellow filter: lower the input value of the blue channel mostly and lower the values of the green channel some, too.

Simulate Red filter: lower the values in the blue and green channel significantly, especially if you wish to create a more dramatic affect.

Simulate Green filter: lower the input values in the red and blue channel.

Preview Image to Proof
After setting the input values approximately where you want them, change your preview image to proof in black and white.

If you have selected an Output Recipe with a Gray Output profile, this should happen automatically. Alternatively, you can change the proof preview setting from the View Menu > Proof Profile > selected Gray Profile.

You can then adjust your levels and curves settings to fine-tune the output.

Saving Settings
Once you have perfected your own black and white "look", you can save the parameters for re-use at any time. With an adjusted image selected, go to the Adjustments tab and click the "Copy" button at the bottom. Then click the "Styles" button and select "Save As Style…" Give the Style a name and click Save.

When you want to apply the same settings to a different image, select your Style from the list found in the Styles tool in the Quicktool tab.

Capture One Pro: How do I copy adjustments from one image to other(s)?

Capture One Pro contains Copy/Paste Adjustment tool that allows you to apply adjustments made on one image to another image or to many others simultaneously

Answer

This function consists of two parts - the Copy Adjustment and Paste Adjustment tool.

Both are accessible in various locations throughout the application and it is up to you which one suits your workflow the best. They can be accessed either via the Tool palette where you can toggle between Copy and Paste Adjustment tool by clicking on the tool and holding the mouse button until the sub-menu appears.

Alternatively you can access them three other ways

1. Simply click the Copy Adjstments and Paste Adjustments arrows found in the Toolbar.

2. Using keyboard shortcuts (on Mac, the default shortcuts are Shift-Cmd-C and Shift-Cmd-V; on Windows the default shortcuts are shift+Ctrl+C and shift+Ctrl+V)

3. Finally they can be found in the Adjustments tab

Copy adjustments
By pressing the copy adjustment button the adjustments of the selected image is transferred to the adjustment clipboard.

Apply adjustments
By selecting the preferred adjustment and pressing the apply button the adjustments is transferred to the selected images.

Note also that every tool also has a Local Copy and Apply feature that enables you to copy only the adjustments made with that tool to your selected images (rather than every adjustment made).

Contact Sheet feature in Capture One Pro

The contact sheet feature is used by many as a replacement to the preview converter application.

Answer

To output a group of images as a web based contact sheet, select the images and choose File > Make Web Contact Sheet.

A page appears, showing the selected images and text fields where Title, Descriptions and other relevant information can be added.

The default background color of dark grey shows off images extremely well - there is also the option of light grey if preferred.

The beauty of the page is that the size of the images and thumbnails is completely customizable. If you have access to a secure server or a password protected web folder, it makes sense to preview images to clients at 800 pixels so they can see the quality of the images.

Once all options have been selected, choosing Export outputs a complete folder to add to your web site.

TIP: When asked for a name after export, remember that the name you choose will be the folder name and will appear on your web site - for example: www.adomain.com/foldername To make your life as easy as possible when uploading to a web folder, it is important that the name is kept in lower case and without spaces - you can use hyphens or underscores.

I have made all of my adjustments to my images, now what? How do I output my final images.

Answer

The final step in your Capture One workflow is to Output your images.

You can do this from your Output Tab.

First, make sure you have designated an Output folder.

All images will process out into this folder.

Process Recipes (Pro and DB only)
You can create and select multiple process recipes here. Use the plus button to add a new recipe and the minus to remove a recipe. Images will process for each selected recipe upon sending to process.

Remember you can download a set of ready-made recipes here (link to Recipes in our Downloads section)

Process Recipe
In this tool you set the parameters of your process recipe. Simply select the recipe you'd like to change (it will be highlighted). You can choose between Jpeg, Tiff, and DNG. Set size, profile, as well as other advanced options (PRO and DB only).

- Advanced Tab
You can set the destination, A Sub Name and a Sub Folder.

All settings are optional.

-Watermark Tab (Pro and DB only)
You can add a watermark to your images so it will be included in your images as they process out. A watermark can be an image (e.g. your studio logo) or text.

Output Naming
Select Image Name if you'd like your files to process out with their current names, or select from one of the many other format options.

Process Summary
Will show you the summary of the image and recipe you have selected at that time. You can see your final parameters to double check everything is the way you want it set for that particular recipe.

Note - Capture One non Pro Output Tab includes only the Process Recipe, Output Naming and Process Summary. Multiple recipes are not an option, neither are the other advance functions of the Pro and DB modes.

Additional information